• Recommendation to Vila do Porto Health Centre, Santa Maria, for the provision of Training Courses and the improvement of health care services;

• Recommendations to Povoação, Nordeste and Ribeira Grande Health Centres for the submission of periodic reports on the complaints of Patients;

• Recommendation to São Miguel Island Health Unit for the creation of a Patient Office;

• Recommendation to Lagoa Health Centre for the optimisation of the administrative and health care services;

• Recommendation to São Jorge Health Unit for the reduction of response time to complaints from patients.