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Ponta Delgada ,  March 17, 2020

Press release from the Government of the Azores

The Government of the Azores, with the purpose of avoiding unnecessary travel to services and privileging other forms of contact available to any citizen, informs that, according to the guidelines of the Press Release from the Council of the Government of March 16, the provision of face-to-face Social Security services will be allowed under certain circumstances:
1.  Only the following services will remain in operation:
Terceira Island - Angra do Heroísmo and Praia da Vitória;
S. Jorge Island - Velas and Calheta;
Graciosa Island - Santa Cruz;
Faial Island - Horta;
Pico Island - Madalena, S. Roque and Lajes;
S. Miguel Island - Ponta Delgada, Ribeira Grande, Lagoa, Vila Franca do Campo, Povoação and Nordeste;
Santa Maria Island - Vila do Porto;
Flores Island - Santa Cruz;
Corvo Island - Vila do Corvo.
Face-to-face services will be available from 8:30 am to 12:30 pm for matters strictly necessary in the processing of social benefits, the submission of documentation in the case of applications for Prenatal, Children and Youth Family Allowances, Parental Allowances, Social Integration Benefits, Unemployment Benefits, Pensions as well as payments resulting from the implementation of temporary measures during this emergency period.
2.  Priority will be given to previous scheduled appointments, which can be made by telephone 300 077 000 or directly at for the following services:
- Prenatal, Children and  Youth Family Allowance; Disability Benefits; COMPAMID; Supplement for Dependent Persons; Special Supplement for Cancer Patients; Regional Pension Supplement; Elderly Solidarity Supplement; Litigation; Taxpayers; Unemployment; Wage Guarantee Fund; Parental Benefits; Disability Pension; Social Pension; Old Age Pension; Bereavement Allowance and Orphan's Allowance; Legal Protection; Social Income Benefits; Disease Benefits: Executive Process.

3.  Priority will also be given to non-face-to-face services - delivery of documentation in an envelope;

4.  The number of people in the waiting rooms will be managed, which cannot exceed one third of the available seats.

The infection with COVID-19 poses new challenges for us all.

In order to guarantee safer services and their timely provision, the Social Security asks all citizens to privilege non-face-to-face channels, namely:

• The Social Security Information Portal at;

• Email to and;

• The ISSA - Institute for Social Security of the Azores telephone lines: 300 077 000 and 300 077 100;

• The Direct Social Security Portal at;


Official government press-releases presented in all foreign languages interfaces of the Azorean Government Portal (Portal do Governo dos Açores) are a sub-set of the government's official press-releases daily output and are chosen for translation and publication on the foreign language interfaces based on audience segmentation criteria. The entire collection of the Azorean government press-releases is available in portuguese, here, from the GACS Press Office site.

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