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Ponta Delgada ,  May 28, 2019

Electronic Complaints Book available for tour operators in the Azores

The Regional Tourism Inspectorate, as the market supervisory entity of this sector, informs that regional tour operators may join the Electronic Complaints Book, which is available at https://www.livroreclamacoes.pt/.
 
The membership period runs until July 1. Interested economic agents must register on the LRE (Electronic Complaints Book) platform using the business activity code - CAE (Portuguese Classification of Economic Activities).
 
Additionally, suppliers of goods and service providers are required to ensure the access to the Digital Platform on their websites, which should be displayed in a clearly visible place on the site.
 
The suppliers of goods and service providers that do not have websites must provide an email address for receipt of complaints submitted through the Digital Platform.
 
In case of difficulty in the registration process or need to introduce changes, operators should contact the telephone support line 217 810 875 or email to lre.suporte@incm.pt.


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Official government press-releases presented in all foreign languages interfaces of the Azorean Government Portal (Portal do Governo dos Açores) are a sub-set of the government's official press-releases daily output and are chosen for translation and publication on the foreign language interfaces based on audience segmentation criteria. The entire collection of the Azorean government press-releases is available in portuguese, here, from the GACS Press Office site.

 
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